F.A.Q. Delta Trading™

1. Where can I download Delta Trading™ Live?
2. Can I start trading without prior experience or knowledge in finance and investments?
3. What are the potential losses and gains from foreign exchange trading?
4. What are the commissions on transactions executed via Delta Trading™?
5. Judging by the results of the trading contest, Is it true that a trader can quickly and easily generate profits when trading on margin?
6. If I follow a certain strategy or someone’s advice, does this guarantee profits?
7. Do I need to be in front of my PC 24/7 to monitor the quotes and avoid losses?
8. What happens, if I'm away from my PC and I need to react quickly to a market fluctuation?
9. How can I be sure that in case of a problem, I will get the necessary attention?
10. Why does The “Volume” indicator on the chart not work?
11. Sometimes when I place a market order, it remains yellow and is not executed for a long time. Why does this happen?
12. Why does the program send me a message “Session expired, try again”?
13. How come my stop/limit order is not executed, when the market has already reached the level I have specified?
14. When is the transfer of an open position executed and why do my results change when positions are closed?
15. How are fees calculated on the transfer of an open position for the next day and what does “current interest rate differential between traded currencies” mean?
16. Is there a risk of automatically closing of my open positions if I have insufficient margin?
17. I have opened a position in GBP/USD and my account is in EUR. My “Accounts” field in the “Positions” window fluctuates along with the USD/EUR exchange rate. Shouldn’t it only change when I close a position?

Where can I download Delta Trading™ Live?

You can download Delta Trading™ HERE. After you have opened a live trading account you will receive an email containing your username and password.

Note: If you already have Delta Trading™ DEMO installed, there is no need to download nor install it again. Select the "Live" button when opening the platform and continue.

Can I start trading without prior experience or knowledge in finance and investments?

It is not necessary to have a background in trading. However, it is recommended to look at our forex tutorial and to open a free demo account prior to opening a live account.

Delta Trading™ Demo is identical to the live trading platform and allows you to trade and manage an account without risk and obligation, since it is virtual money. This can be an excellent way to gain experience and to learn about forex whilst evaluating our trading software, when you feel confident and ready to trade with real funds, you can open a live trading account here.

What are the potential losses and gains from foreign exchange trading?

Your losses are limited to the extent of your margin and there are no limits to the profits that you can generate.

It is up to you to decide how much to deposit as margin. However, it is not easy to consistently generate profits!

It is therefore recommended to educate yourself about the economic fundamentals and technical factors that influence the currency markets and to practice with the free Demo version of Delta Trading™ before you sign up for a live account.

What are the commissions on transactions executed via Delta Trading™?

Deltastock AD does not incur commissions on foreign exchange transactions regardless of the trading platform you use – Desktop, Web, WAP or Mobile.

Judging by the results of the trading contest, Is it true that a trader can quickly and easily generate profits when trading on margin?

In general, trading on margin involves high risk due to the volatile nature of the markets, and past performance is not a guarantee for future results. Therefore you can never be certain that good results in the Demo trading contest will bring you quick and easy profits when trading on margin.

If I follow a certain strategy or someone’s advice, does this guarantee profits?

Definitely not. If there were such a strategy, all would follow it, which would automatically deprive it of logic.

Do I need to be in front of my PC 24/7 to monitor the quotes and avoid losses?

No, you can take advantage of the Limit, Stop and OCO orders, which are placed at price levels determined by you. They are explained in detail in the Education section.

You can also build an intricate conditional orders tree according to your strategy. Please read the Platform Manual for more information. You may also take advantage of the latest service from Deltastock – Forex Managed Accounts.

What happens, if I'm away from my PC and I need to react quickly to a market fluctuation?

If you have problems with your Internet connection or another technical problem, you can call us 24/7. Our dealers will place your order via telephone.

How can I be sure that in case of a problem, I will get the necessary attention?

Deltastock AD provide 24/7 customer support via telephone, e-mail and online chat, as well as on our forum. In case of any problems you can contact our Customer Support or Dealing Desk and they will provide the necessary support.

Why does the “Volume” indicator on the chart not work?

The indicator is not available for foreign exchange trading.

Sometimes when I place a market order, it remains yellow and is not executed for a long time. Why does this happen?

You must have encountered an internet connection problem which prevents the online execution of your order. Please call us immediately to inform you about the current quotes and execute your order.

Why does the program send me a message “Session expired, try again”?

This error usually means that your session was idle for more than 20 minutes, i.e. you have not interacted with the application for more than 20 minutes. You will need to log in again.

How come my stop/limit order is not executed, when the market has already reached the level I have specified?

One reason may be that you have been watching the rates on the charts, which have been set to display the average bid/ask rate.

E.g. if the highest EUR/USD value at a certain period was 1.2654 on the charts, then the real the bid/ask quote might have been 1.2652/1.2656.

Another reason could be that you were viewing the chart before the stop/limit order was placed.

When is the transfer of an open position executed and why do my results change when positions are closed?

Reporting on transactions and the preparation of daily client account statements are made at the end of each business day, following the close of the transaction. By this time, the account balance will be reported according to the current exchange rates depending on the currency in which they were received.

The positive and negative result and the readjustment of the open positions that have resulted following the client account trade will be adjusted in euros (EUR), US dollars (USD) or British pounds (GBP).

How are fees calculated on the transfer of an open position for the next day and what does “current interest rate differential between traded currencies” mean?

The fees incurred on the transfer of an open position for the next business day are the interest rate currency differential of the quoted currency pair. The current interest rate differential is determined as the difference in the interest rates of traded currencies and is displayed as a swap number because it is either added or deducted from their closing quote at midnight local time. To get a detailed explanation and an example go to Frequently Asked Questions – Accounting Issues.

Is there a risk of automatically closing of my open positions if I have insufficient margin?

Clients can place Stop and Limit orders to automatically close open positions when the market reaches specified levels. Failure to maintain the minimum margin requirements will lead to the automatic closing of all open positions, Shortage of funds changes red in the Free Margin field when the available margin falls below a certain threshold, in accordance with the chosen margin and traded financial instruments, clients will receive a “margin call” from a Deltastock dealer to inform them about the current account balance. When you fail to fund your account or reach losses above a certain percentage, one of our dealers will close your positions. The following cases are possible:

a) When the Client has opened positions in CFDs or simultaneously in CFDs and/or currency and/or precious metals, regardless of the chosen margin and if the insufficiency of funds in the current account balance reaches 1% of the required margin amount, Deltastock AD will send to the Client an e-mail request (margin call). In this case he/she has to immediately close all opened positions or refund his/her account. If the deficit reaches and/or exceeds 35% of the minimum required amount for these positions, Deltastock AD will automatically close all or part of the opened positions at the current market prices and will cease the opening of new orders until the required free margin level is reached.

b) When the Client has requested a margin percentage for trading currencies in the range of 1% - 100% and in the case that he/she has open positions in currencies and/or precious metals and the deficit of the current balance of his/her account reaches 50% of the required margin amount, Deltastock AD will send an e-mail request (margin call) to restore the insufficient amount immediately. If the deficit reaches 80% of the minimum margin amount required for these positions, Deltasock AD will close all or part of the open positions at the current market prices and will cease the execution of new orders, until the required free margin level is reached.

c) When the Client has requested a margin percentage for trading currencies below 1% and in the case that the Client has open positions in currencies and/or precious metals and/or CFDs and the current account balance reaches 30% of the required margin, Deltastock AD will send to the Client an e-mail request (margin call) to immediately restore the insufficient amount. If the current balance of the Client's account falls below the margin required for the opened by the Client positions in currencies and/or precious metals and/or CFDs, Deltastock AD will automatically close all or part of the open positions at the current market prices and will cease the execution of new orders, until the required free margin level is reached.

d) When the Client has requested a margin percentage for trading currencies below 1%, but he/she has opened positions only in precious metals, Deltastock AD will send to the Client an e-mail request (margin call) and will automatically close all open positions according to point b).

e) When the Client has requested a margin percentage for trading currencies below 1 % but he/she has opened positions in precious metals and in CFDs, Deltastock AD will send to the Client an e-mail request (margin call) and will automatically close the open positions according to point a) above.

To avoid closing your position, you will need to fund your account: using a VISA or MasterCard credit card.

I have opened a position in GBP/USD and my account is in EUR. My “Accounts” field in the “Positions” window fluctuates along with the USD/EUR exchange rate. Shouldn’t it only change when I close a position?

When you have an open position for more than one day, your account undergoes an adjustment. This adjustment is the difference between the closing price and the average price of your position that reflects current results in the positions field. In your accounts application “Readjustment OP” the currency of your account at the current exchange rate is displayed in EUR/USD. In reality, however, it will be in the currency of your open position (here USD). Thus you will have the adjustment in the Accounts field. The readjustment in the accounts is not executed only if you have zero open positions from the previous day and if all closed positions are adjusted (i.e. they have undergone the daily close for the previous date).

If you do not find an answer to your question or you want to share your comments and suggestions with us, please fill in the feedback form.